1. Money-Back Guarantee

  • We offer a 7-day money-back guarantee. If our products arrive damaged or contaminated in any way, please contact us right away, and we will be happy to send a free replacement. The warranty covers damages caused solely due to manufacturing defects.
  • Refunds for the money-back guarantee be processed 'Within 14 working days.

2. Eligibility for Returns

  • Important: We do not offer returns for reasons other than manufacturing defects, and the return must be claimed within the 7-day money-back guarantee period. If your product has a manufacturing defect, you can choose between a cash refund (processed within 14 working days) or a product replacement (processed within 10 working days).
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Accessories like colors and pumps cannot be returned.

3. Return Process

To initiate a return, please contact our customer service at contact@saltysweat.com your order number and reason for return. We will provide you with a return authorization and instructions on how to return the item.

4. Return Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for you return.

5. Refund Processing

Once your return is received and inspected, we 'Will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 working days.

6. Exchanges

We do not offer exchanges. We only exchange the product if it is under the 7-day warranty and only if it has manufacturing defects. Exchanges be processed within 10 working days after the defective product is received and inspected.

7. Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Accessories like colors and pumps

8. Domestic Orders (India)

  • Cancellations are permitted before the order is shipped. Shipping charges are non-refundable once the order has been dispatched.
  • If the package is visibly damaged or tampered with, refuse delivery and report the issue to contact@saltysweat.com with your Order ID for a replacement at no additional cost.
  • Report damaged/incorrect/incomplete orders within 48 hours at contact@saltysweat.com with supporting images/videos.
  • Refunds will cover only product costs, not shipping charges, after a quality check by our team.

9. International Orders

  • We do not offer returns or exchanges for international orders.
  • For order cancellations, please do so before shipment for a full refund. No cancellations or refunds after shipment.
  • If you receive a defective product, immediately email contact@saltysweat.com with your Order ID and a snapshot of the defect. We will issue a credit note or refund after investigation. No replacements will be sent.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us at: SaltySweat LLP Email: contact@saltysweat.com

Address:

Floor No.: 4TH FR
Building N0JF1at No.: BL-B,FL-4D
Road & Street: 39/A 44 CHANDI CHARAN GHOSH ROAD
Locality/Sub T orality. Purba Barisha
Kolkata
District: Kolkata
State: West Bengal
PIN Code: 700008